Frequently Asked Questions (FAQ's)

1. What is outffocus.?

outffocus. is a brand that celebrates cinema through high-quality, custom-printed apparel and accessories. We create designs inspired by classic and modern films, offering a unique collection for film lovers and cinephiles.

2. How do I place an order?

To place an order, simply browse our collection, select the product you’d like to purchase, choose the size and color (if applicable), and proceed to checkout. Once your order is confirmed, we will handle the rest!

3. How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed and shipped within 3-7 business days. Delivery time will depend on the carrier and destination, with typical delivery windows between 5-8 business days.

4. Do you offer international shipping?

Yes, we offer international shipping. Shipping rates and times will vary based on the destination. You can view the exact shipping cost at checkout.

5. Can I change or cancel my order after it’s placed?

Once an order is placed, we begin processing it immediately to ensure fast delivery. Unfortunately, we are unable to modify or cancel orders once they are confirmed. However, please contact us if you have any concerns or questions, and we’ll do our best to assist you.

6. What should I do if I receive a damaged or incorrect item?

We take great care in ensuring our products are in perfect condition when they leave our warehouse. If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. Be sure to provide a photo or video of the issue so we can process a refund or replacement.

7. How do I know what size to choose?

We offer detailed size charts for each product on the product page. Be sure to check the size guide before making your purchase. If you’re still unsure, feel free to reach out to us for personalized size advice!

8. What payment methods do you accept?

We accept a variety of secure payment methods including Shopify Pay, PayPal, Visa, and other major credit cards.

9. How do I contact customer support?

If you have any questions or need assistance, you can reach us at info@outffocus.com. We aim to respond to all inquiries within 24-48 hours.

10. Are your products eco-friendly?

Yes, we are committed to sustainability. All of our products are printed on demand, which helps minimize waste, and we use eco-friendly inks. Additionally, we prioritize local production to reduce unnecessary shipping emissions and support local businesses.